Frequently Asked Questions
Answers about managed IT services, MSP pricing, cybersecurity, and where we work.
The questions we hear most often — about how we work, what managed IT services actually mean, what they cost, and where we serve clients. Don't see your question? Ask us directly.
What is a managed IT service provider (MSP)?
A managed IT service provider (MSP) is a company that remotely manages and monitors your IT infrastructure — including servers, networks, computers, cybersecurity, backups, and cloud services. Instead of hiring a full in-house IT team, businesses contract with an MSP like Straughn AI to handle their technology proactively, preventing problems before they cause downtime.
How much do managed IT services cost?
Managed IT services pricing varies based on the size of your organization, the number of devices and users, and the scope of services you need. Straughn AI builds custom plans around your specific requirements — no bloated packages or unnecessary add-ons. Contact us for a straightforward quote based on your actual needs.
What is the difference between break-fix and managed IT services?
Break-fix IT support is reactive — you call when something breaks, pay to fix it, and wait for the next failure. Managed IT services are proactive — your systems are monitored 24/7, patched automatically, and maintained continuously so that most problems are prevented before they impact your business. Managed services cost less over time because they reduce downtime, extend hardware life, and prevent costly emergencies.
Do small businesses need a managed service provider?
Yes. Small businesses are often the most vulnerable to IT failures because they lack dedicated IT staff. A managed service provider gives small businesses enterprise-grade monitoring, cybersecurity, backups, and IT support at a fraction of the cost of hiring even one full-time IT employee. If your business depends on technology — and it does — an MSP protects that dependency.
Does Straughn AI provide IT support in Summit County, Colorado?
Yes. Straughn AI has been providing IT services, managed IT support, IT consulting, and cybersecurity solutions to businesses in Summit County, Eagle County, and the Vail Valley since 2009. We serve clients in Silverthorne, Dillon, Frisco, Breckenridge, Vail, Edwards, and surrounding areas. We also serve clients in Polk County, Florida, and throughout California.
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